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Privacy policy

 

At Herb Roots & Company, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://herbrootsco.com, make a purchase, or engage with our services.

 

 



1. Information We Collect

 

When you visit or make a purchase from our site, we may collect the following information:

  • Personal Information: Name, shipping and billing address, email address, phone number, and payment information

  • Device Information: Browser type, IP address, time zone, cookies, and how you interact with our site

  • Order Information: Items purchased, purchase date, and any relevant communication or preferences


2. How We Use Your Information

 

We use your information to:

  • Process and fulfill orders

  • Communicate with you about orders, updates, or promotions

  • Improve your shopping experience and personalize your interactions

  • Screen for fraud and secure our site

  • Comply with legal and regulatory requirements


3. Sharing Your Information

 

We only share your personal information with third parties when necessary to run our business:

  • Shopify: Our ecommerce platform

  • Payment processors: (e.g., Shopify Payments, PayPal, etc.) to securely process your transactions

  • Shipping carriers: To deliver your orders

  • Marketing tools: (e.g., Klaviyo, Meta, Google) for email marketing, retargeting ads, or analytics

We do not sell or rent your personal information.

 


4. Your Rights

 

Depending on your location (e.g., California or EU), you may have rights to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications at any time

 


5. Data Retention

 

We retain your personal information only as long as necessary to fulfill orders and comply with legal obligations. You may request deletion at any time.

 


6. Cookies and Tracking Technologies

 

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can control cookies through your browser settings.

 


7. Third-Party Links

 

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

 


8. Changes to This Policy

 

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date.